Cancellation Policy

Cancellation Policy

 

Thank you for shopping with Blue Horse International. We strive to process and dispatch orders as quickly as possible. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation by Customer

Customers may request cancellation of an order only before it has been processed or dispatched from our warehouse.

To request a cancellation, please contact our customer support immediately with your:

  • Order Number

  • Full Name

  • Registered Mobile Number

  • Reason for Cancellation

If the order has not been processed or shipped, we will cancel the order and initiate a refund.

2. Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled.

If you receive an incorrect, damaged, defective, or expired product, please refer to our Return & Refund Policy for assistance.

3. Refund for Cancelled Orders

For eligible cancelled orders:

  • Refunds will be processed to the original payment method used during purchase.

  • Refunds are generally initiated within 5–7 business days after cancellation approval.

  • The time taken for the refund to reflect in your account depends on your bank or payment service provider.

4. Cash on Delivery (COD) Orders

Cash on Delivery (COD) orders may be cancelled before dispatch by contacting our customer support.

Repeated cancellation of COD orders without a valid reason may result in restrictions on future COD purchases.

5. Cancellation by Blue Horse International

Blue Horse International reserves the right to cancel an order under the following circumstances:

  • Product is out of stock.

  • Incorrect pricing due to a technical error.

  • Payment could not be verified.

  • Suspected fraudulent or unauthorized transaction.

  • Incorrect or incomplete shipping information.

  • Delivery location is not serviceable.

  • Circumstances beyond our reasonable control (including natural disasters, government restrictions, or courier disruptions).

If we cancel an order after payment has been received, a full refund will be processed.

6. Modification of Orders

Requests to modify an order (such as changing the delivery address or contact number) can only be accommodated before the order has been processed or dispatched.

After dispatch, modifications may not be possible.

7. Contact Information

If you wish to cancel or modify your order, please contact us as soon as possible.

Blue Horse International

Website: https://www.bluehorseinternationalfoods.com

Email: bluehorseinternational19@gmail.com

Phone: +91 9998743544

Business Address: G-6 OPERA HEIGHTS ITALVA NEAR OLD RTO NAVSARI-396445

Business Hours:

Monday – Saturday

10:00 AM – 7:00 PM IST

By placing an order on our website, you acknowledge that you have read and agreed to this Cancellation Policy.