FAQ's

Frequently Asked Questions (FAQs)

1. Are your products authentic?

Yes. We offer genuine imported food and beverage products sourced through trusted suppliers and distribution channels. Product packaging may vary depending on the country of origin or manufacturer updates.

2. Do you deliver across India?

Yes. We deliver to most serviceable locations across India through our trusted courier partners.

3. How long does delivery take?

Estimated delivery times are:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

Delivery times may vary due to courier operations, weather conditions, or public holidays.

4. How can I track my order?

Once your order has been shipped, you will receive your tracking number via Email and/or SMS (where applicable). You can use this tracking number to monitor your shipment.

5. Can I cancel my order?

Yes. Orders can be cancelled only before they are processed or dispatched from our warehouse. Once dispatched, orders cannot be cancelled.

Please refer to our Cancellation Policy for complete details.

6. Can I return my order?

Returns are accepted only if:

  • You receive an incorrect product.

  • You receive a damaged product.

  • You receive a defective product.

  • You receive an expired product.

Due to food safety regulations, opened or consumed food products cannot be returned.

Please refer to our Return & Refund Policy for complete details.

7. How do I request a refund?

Contact our customer support within 48 hours of delivery with:

  • Order Number

  • Photos of the product

  • Photos of the package

  • Unboxing video (recommended)

  • Description of the issue

Our support team will review your request and assist you accordingly.

8. How long does it take to receive a refund?

Approved refunds are generally processed within 5–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

9. What payment methods do you accept?

We accept secure payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

10. Do you provide GST invoices?

Yes. A GST invoice is provided for eligible orders.

11. Are all products in stock?

We regularly update our inventory. In the rare event that a product becomes unavailable after your order is placed, our customer support team will contact you to offer a replacement or refund.

12. Why may product packaging differ from the website images?

Manufacturers occasionally update packaging, labels, or designs without prior notice. The product remains genuine and authentic.

13. Do you offer international shipping?

Currently, we deliver only within India unless otherwise stated on our website.

14. How should imported food products be stored?

Please follow the storage instructions printed on the product packaging. Products should be stored in a cool, dry place away from direct sunlight unless otherwise specified.

15. How can I contact customer support?

You can contact us using the details below:

Blue Horse International

Website: https://www.bluehorseinternationalfoods.com

Email:  bluehorseinternational19@gmail.com

        Phone: +91 9998743544

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

16. Are product prices inclusive of taxes?

Prices displayed on our website are shown as applicable at checkout. Any applicable taxes are calculated in accordance with Indian laws and displayed before you complete your purchase.

17. My order is delayed. What should I do?

If your order has not arrived within the estimated delivery time, please contact our customer support with your order number. We will coordinate with the courier partner and keep you updated.

18. How can I report a damaged or incorrect product?

Please contact us within 48 hours of delivery and provide:

  • Order Number

  • Clear photographs of the product

  • Photographs of the package

  • Unboxing video (recommended)

Our team will review your request and provide the appropriate resolution as quickly as possible.