Shipping policy

Shipping Policy

 

Thank you for shopping with Blue Horse International. We are committed to delivering your orders safely and efficiently across India. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During promotional events, festivals, or peak seasons, order processing may take slightly longer.

2. Shipping Coverage

We currently deliver across most serviceable locations in India through our trusted courier partners.

If your location is not serviceable, our customer support team will contact you regarding your order.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on:

  • Delivery location

  • Order weight

  • Package dimensions

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipment confirmation via Email and/or SMS (where applicable)

  • Tracking Number

  • Courier Partner Details

You can track your shipment using the tracking information provided.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect address

  • Customer unavailable

  • Customer refusing delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch, if applicable.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Blue Horse International is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided by the customer.

8. Damaged Packages

If your package appears damaged during delivery:

  • Check the package before accepting it.

  • Take clear photographs of the package and product.

  • Record an unboxing video whenever possible.

  • Contact our customer support within 48 hours of delivery.

Claims submitted after this period may not be eligible for replacement or refund.

9. Delayed Shipments

While we strive to deliver orders within the estimated timelines, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier operational issues

  • Force majeure events

We appreciate your patience in such situations.

10. Lost Shipments

If your shipment is confirmed as lost by the courier partner, we will investigate the matter and, where appropriate, arrange a replacement or refund after verification.

11. Partial Shipments

In certain situations, your order may be shipped in multiple packages based on product availability or packaging requirements.

You will receive separate tracking information if your order is split into multiple shipments.

12. International Shipping

Currently, orders placed through this website are delivered within India only, unless otherwise stated.

For international shipping inquiries, please contact our customer support team.

13. Customer Support

If you have any questions regarding your shipment, please contact us:

Blue Horse International

Website: https://www.bluehorseinternationalfoods.com

Email: bluehorse.international13@gmail.com
          bluehorseinternational19@gmail.com

Phone: +91 9998743544

Business Address: 6 OPERA HEIGHTS GANDEVI ROAD ITALVA NAVSARI-396445

Business Hours:

Monday – Saturday

10:00 AM – 7:00 PM IST

By placing an order on our website, you acknowledge that you have read and agreed to this Shipping Policy.