Refund policy

Return & Refund Policy

At Blue Horse International, customer satisfaction is our priority. We take great care to ensure that all products are packed securely and delivered in excellent condition. As we deal in imported food and beverage products, returns are accepted only under the conditions outlined below.

1. Eligibility for Returns

You may request a return, replacement, or refund only if:

  • You receive a wrong product.

  • You receive a damaged product.

  • You receive a defective product.

  • You receive a product that has expired at the time of delivery.

  • You receive an incomplete order (missing items).

Due to food safety and hygiene regulations, we do not accept returns for products that have been opened, used, consumed, or where the customer simply changes their mind after delivery.

2. Return Request Timeline

All return or refund requests must be submitted within 48 hours of receiving the order.

Requests received after this period may not be eligible for a refund or replacement.

3. How to Request a Return

To initiate a return or refund request, please contact us with the following details:

  • Order Number

  • Customer Name

  • Contact Number

  • Clear photographs of the product

  • Photographs of the shipping box and packaging

  • An unboxing video (recommended for damaged shipment claims)

  • Brief description of the issue

You can contact us at:

Email: bluehorse.international13@gmail.com
Phone: +91 9998743544 

4. Inspection and Approval

Once we receive your request:

  • Our support team will review the information provided.

  • Additional photographs or information may be requested if required.

  • We will notify you regarding approval or rejection of your claim within 2 business days.

5. Replacement

If your request is approved and replacement stock is available:

  • A replacement product will be shipped at no additional cost.

  • Replacement orders will be dispatched within our standard processing timeline.

6. Refunds

If a replacement is not available or cannot be provided, an approved refund will be processed.

Refunds will be issued:

  • To the original payment method used during purchase, or

  • By another mutually agreed method where applicable.

Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.

7. Non-Returnable Items

The following items are not eligible for return or refund unless they were delivered damaged, defective, incorrect, or expired:

  • Opened food products

  • Consumed food or beverages

  • Products damaged due to improper storage after delivery

  • Products with damaged packaging caused after delivery

  • Orders refused at the time of delivery

  • Products purchased during clearance or special sale (unless damaged or incorrect)

8. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been shipped, it cannot be cancelled. If eligible, the return process described above will apply.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Blue Horse International is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

10. Damaged Shipments

If your parcel arrives visibly damaged:

  • Take photographs before opening the package.

  • Record an unboxing video whenever possible.

  • Contact our customer support within 48 hours of delivery.

These records help us process claims quickly with our logistics partners.

11. Quality Assurance

We source products from trusted suppliers and take utmost care in packaging. However, if you receive any product that does not meet our quality standards, please contact us immediately and we will work to resolve the issue promptly.

12. Contact Information

Blue Horse International

Website: https://www.bluehorseinternationalfoods.com

Email: bluehorse.international13@gmail.com
           bluehorseinternational19@gmail.com

Phone: +91 9998743544 

Business Address: G-6 OPERA HEIGHTS GANDEVI ROAD ITALVA NAVSARI-396445

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.